Program Manager

JOB SUMMARY

The Program Manager is responsible for managing clients’ accounts to ensure the highest level of customer satisfaction. They are also responsible for supervising each step of the administrative process as well as following up on production operations in order to meet customers’ deadlines and quality standards. Building strong relationships with existing clients is an essential component of their daily tasks.


MAIN RESPONSIBILITIES
1. Ensure proper management of contracts and accounts

  • Define bid strategies
  • Meet contracts’ profitability objectives
  • Manage various contractual aspects of customer accounts
  • Manage risks and obligations of all commercial activities
  • Ensure accounts remain financially healthy

2. Manage client relation

  • Perform weekly review of order book
  • Identify opportunities for sales growth among existing customers and increase level of business
  • Manage priorities according to customer requirements
  • Establish sales forecasts
  • Plan and manage quarterly reviews

3. Manage Customer Focus team activities

  • Validate open orders and plan production activities according to customer requirements in collaboration with purchasing, engineering and planning departments

 
REQUIREMENTS

  • College diploma in engineering or other relevant technical training
  • 3 to 8 years of experience in customer relationship management
  • Experience in manufacturing
  • Experience in project management
  • Knowledge of assembly methods in electronics (asset)
  • Mastery of French and English, both written and spoken
  • Strong computer skills (Office, PowerPoint, Word, Excel, MRP)


REQUIRED SKILLS

  • Change management skills
  • Ability to negotiate
  • Leadership via direct action
  • Good sense of judgment
  • Flexible and capacity to adapt
  • Ability to identify business opportunities
  • Intrapreneurship
  • Ready to challenge status quo

 

OUR OFFER

  • Competitive compensation
  • Deferred Profit-Sharing Plan (DPSP)
  • Collective RRSP
  • Possible eligibility for remote work 
  • Insurance Plan (Life, Disability and healthcare)
  • Employee Assistance Program (EAP)
  • Easy access, convenient workplace located near main roadways (10, 20, 30, 116)
  • Modern and enjoyable work environment
  • Continuing education and training paid by the employer


Application

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